Get it right every time with a LEGO® Gift Card

To redeem a LEGO e-Gift Card over the phone, Customer Service will ask you for your 19-digit Card number and PIN code.

If the e-Gift Card covers the cost of your order, we will place any remaining balance back in a Gift Card account accessible with your e-Gift Card number. The next time you place an order, you will be able to use that number again together with the PIN to obtain the remaining balance on your e-Gift Card.

LEGO e-Gift Cards issued for use in Singapore, are issued by LEGO Australia Pty Ltd. in Singaporen Dollars and can be used in Singapore only. LEGO eGift Cards purchased on LEGO.com can be used only on LEGO.com and only in accordance with the LEGO.com online store Terms and Conditions.

LEGO Australia Pty Ltd. is part of the LEGO Group of companies. When reference in these Rules and Regulations is made to ''LEGO'' a reference is made to LEGO Australia Pty Ltd. for LEGO e-Gift Cards.

If you have any questions, please contact Customer Service on international freephone in Mandarin at 800 852 5076, in English at 800 852 5075 or in Malay at 800 852 5077. (please note that if you call via a mobile, your mobile provider may block the number or on their own behalf charge you for the call. Please go to your mobile provider for more information).

LEGO e-Gift Cards and unused portions of LEGO e-Gift Cards will not expire.

LEGO e-Gift Cards are to be used toward the purchase of products available in the LEGO online store https://www.LEGO.com.

LEGO e-Gift Cards can be redeemed at LEGO.com. LEGO e-Gift Cards are redeemable for merchandise including shipping charges and GST directly related to the merchandise only.

LEGO e-Gift Cards cannot be used in LEGO Stores, LEGOLAND parks, LEGOLAND Discovery Centers or for the purchase of LEGO products at third-party retailers or stores.

The LEGO Group reserves the right to correct the balance of an e-Gift Card if it believes that a billing error has occurred and disclaims all liability for any such billing errors.

LEGO e-Gift Cards cannot be returned and cannot be exchanged for cash.

Any unused balance will remain in the recipient’s e-Gift Card account.

If your order exceeds the amount of your e-Gift Card, you must pay for the balance with another valid method of payment. LEGO e-Gift Cards can’t be used in conjunction with PayPal.

LEGO e-Gift Cards and their use on the LEGO.com website is subject to the LEGO.com Terms and Conditions found here: https://www.lego.com/page/terms-and-conditions and the LEGO Group’s global Privacy Policy found here: https://www.lego.com/legal/notices-and-policies/privacy-policy.

LEGO e-Gift Cards purchased on LEGO.com can only be purchased by individuals who are at least eighteen (18) years of age or older and otherwise in accordance with the LEGO.com Terms and Conditions and Privacy Policy.

The LEGO Group is not responsible for LEGO e-Gift Cards that are lost, stolen, destroyed or undelivered because of technical difficulties or inaccurate information, which includes, but is not limited to, physical address and email address. If you have any questions, please contact Customer Services in Mandarin at 800 852 5076, in English at 800 852 5075 or in Malay at 800 852 5077. E-Gift Cards that are found to be undeliverable will be delivered to the correct recipient’s address as soon as possible after the correct information becomes available.

The LEGO Shop is not responsible for the content of text messages accompanying the e-Gift Cards. The buyer of the e-Gift Card assumes all responsibility for personal messages accompanying the e-Gift Cards.

LEGO Australia Pty Ltd. reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained e-Gift Card is redeemed through LEGO.com.

The LEGO Group reserves the right to limit quantities of e-Gift Cards purchased by any person or entity on LEGO.com or redeemed and used to make purchases on LEGO.com.

LEGO INSIDER points are not earned for the purchase of e-Gift Cards. However, INSIDER points will be earned on purchases made with e-Gift Cards at the time the e-Gift Card is redeemed in accordance with the Terms and Conditions of the LEGO INSIDER program.

In the event of any liability on the part of the LEGO Group, its agents or distributors due to a slightly negligent breach of essential contractual obligations, the LEGO Group’s liability will be limited to typically foreseeable damages.

Nothing in this section shall exclude the LEGO Group, its agents or distributors from liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, gross negligent behavior or for any other liability whose limitation is prohibited by law, including but not limited to consumer guarantees under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

If you want to redeem your LEGO e-Gift Card online, simply place the items you wish to purchase in your shopping bag by clicking the “Add to bag” button next to the desired item(s) and then proceed to checkout.

On the second page of checkout (Payment page) there will be a gift card section following your order summary with fields to enter your e-Gift Card number.

Enter your e-Gift Card number and hit “Apply Gift Card”. (Your e-Gift Card will not be applied if you do not hit “Apply Gift Card” before checking out.) The page will then refresh and automatically apply your e-Gift Card amount to your order.

If the e-Gift Card covers the cost of your order, we will place any remaining balance back in a gift card account accessible with your e-Gift Card number. The next time you place an order, you will be able to use that number again to use the remaining balance on your e-Gift Card.

If the cost of your order exceeds the amount of your e-Gift Card, you must pay for the remaining balance of the order. We do not accept partial payment by invoice.

LEGO e-Gift Card Conditions of Use

You may use a LEGO e-Gift Card to pay for any item sold on LEGO.com in the country the e-Gift Card was purchased, except for other gift cards. LEGO e-Gift Cards are redeemable for merchandise only unless cash redemption is permitted by law.

Redemption Overview

To redeem a LEGO e-Gift Card, you’ll need the 19-digit number from your LEGO e-Gift Card email.

Here is where to find the necessary numbers on your LEGO e-Gift Card:

On LEGO e-Gift Cards, HTML-format: The 19-digit number will appear at the top right of the email.

On LEGO e-Gift Cards, Text format: The 19-digit number will appear after the introductory message, between the dotted lines, next to the phrase “e-Gift Card Number”.

LEGO e-Gift Card Delivery Problems

If the intended recipient of a LEGO e-Gift Card claims they never received the e-Gift Card, it is possible that they either accidentally deleted the email or may be blocking emails from certain addresses. Users of ISPs, such as AOL and Hotmail, have the option of blocking all email messages that originate outside of their domain. If you think this might be the case, please contact the gift recipient first to make sure their inbox is configured to accept emails from LEGO.com.

If the LEGO e-Gift Card email was in fact blocked, please contact our Customer Service for assistance in Mandarin at 800 852 5076, in English at 800 852 5075 or in Malay at 800 852 5077. Please have the following information when you call: