Get it right every time with a LEGO® Gift Card

To redeem a LEGO Gift Card or LEGO e-Gift Card over the phone, Customer Service will ask you for your 19-digit Card number and PIN code.

To redeem a LEGO Gift Card or LEGO e-Gift Card for LEGO Store purchases, present your LEGO Gift Card or image of your LEGO e-Gift Card to the Sales Associate who will process your payment.

If the Gift Card covers the cost of your order, we will place any remaining balance back in a Gift Card account accessible with your Gift Card or e-Gift Card number. The next time you place an order, you will be able to use that number again together with the PIN to obtain the remaining balance on your Gift Card.

If the cost of your order exceeds the amount of your Gift Card, you must pay for the remaining balance of the order using a valid payment method. We do not accept partial payment by invoice. LEGO Gift Cards and e-Gift Cards can’t be spent in conjunction with PayPal.

LEGO Gift Cards/e-Gift Cards are to be used toward the purchase of products listed in the LEGO online shop (LEGO.com), at LEGO Stores, and in the printed catalogue. LEGO Gift Cards and e-Gift Cards can be redeemed at LEGO.com for phone orders or in LEGO Stores.

LEGO Gift Cards/e-Gift Cards are redeemable only for merchandise.

LEGO Gift Cards/e-Gift Cards cannot be used in any LEGOLAND® parks or LEGOLAND Discovery Centers or for the purchase of LEGO® products at third-party retailers or stores.

The LEGO Group reserves the right to correct the balance of a LEGO Gift Card/e-Gift Card if it believes that a billing error has occurred and disclaims all liability for any such billing errors.

LEGO Gift Cards/e-Gift Cards cannot be returned and cannot be exchanged for cash except where required by law.

Any unused balance will remain in the recipient's LEGO Gift Card/e-Gift Card account.

If your order exceeds the amount of your LEGO Gift Card/e-Gift Card, you must pay for the balance with another valid method of payment.

LEGO Gift Card cash value is 1/10 of one penny.

LEGO Gift Cards/e-Gift Cards and their use on the LEGO.com website are subject to LEGO.com's general Conditions of Use and Privacy Policy (https://www.lego.com/page/terms-and-conditions).

The LEGO Shop is not responsible for LEGO Gift Cards/e-Gift Cards that are lost, stolen, destroyed or undelivered because of technical difficulties or inaccurate information, which includes, but is not limited to, physical address and email address. If you have any questions, please contact Customer Service. US: LEGO® Customer Service in English on 1-844-903-5346, or in Spanish on 1-833-692-5346. Canada: LEGO® Customer Service in English on 1-825-251-5346 or in French on 1-877-890-5346.

LEGO.com is not responsible for the content of text messages accompanying Gift Cards/e-Gift Cards. The buyer of the LEGO Gift Card/e-Gift Card assumes all responsibility for personal messages accompanying Gift Cards/e-Gift Cards.

LEGO.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained LEGO Gift Card/e-Gift Card is either redeemed through LEGO.com or redeemed and used to make purchases on LEGO.com.

LEGO.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained LEGO Gift Card/e-Gift Card is either redeemed through LEGO.com or redeemed and used to make purchases on LEGO.com.

The LEGO Group reserves the right to limit quantities of LEGO Gift Cards/e-Gift Cards purchased by any person or entity.

You may use a LEGO Gift Card or e-Gift Card to pay for any item sold on LEGO.com, in LEGO Stores and in our LEGO catalog except for other gift cards. LEGO Gift Cards and e-Gift Cards are redeemable for merchandise only, unless cash redemption is required by law.

Where to find your Gift Card PIN code

To redeem a physical LEGO Gift Card, you’ll need the 19-digit number and 4-digit PIN code found on the back of the card. When you receive your LEGO Gift Card, just scratch off the silver PIN box to see your PIN code. The LEGO Gift Card 19-digit number will be on the lower left side of the back of the card. The 4-digit PIN code will be on the lower right side of the back of the card, beneath the silver scratch-off area.

To redeem a LEGO e-Gift Card, you’ll need the 19-digit number and 4-digit PIN from your LEGO e-Gift Card email. If your email is in HTML format, the 19-digit number will appear at the top right of the email. If it’s in text format, the 19-digit number will appear after the introductory message, between the dotted lines, next to the phrase ‘e-Gift Card Number.’

Redeeming your Gift Card online

If you’d like to redeem your LEGO Gift Card or e-Gift Card online, place the items you wish to purchase in your shopping bag by clicking the Add to Bag button. When you’re ready to check out, click on the little bag icon at the top right of the page. Then, click the Checkout Securely button.

After you’ve entered your shipping address and contact info, click on the Continue to Payment button. In the Pay with Gift Card section, enter your LEGO Gift Card number and PIN Code and click Apply Gift Card. (Make sure you click this button, or your Gift Card won’t be applied to your order!) The page will then refresh and automatically apply your Gift Card or e-Gift Card amount to your order.

If the Gift Card or e-Gift Card covers the cost of your order, we’ll place any remaining balance back in a Gift Card account accessible with your Gift Card or e-Gift Card number. The next time you place an order, you’ll be able to use that number again to obtain the remaining balance on your Gift Card or e-Gift Card.

If the cost of your order exceeds the amount of your Gift Card or e-Gift Card, you must pay for the balance of the order. We’re sorry but we cannot accept partial payment by invoice.

You may use a LEGO Gift Card or e-Gift Card to pay for any item sold on LEGO.com or in the LEGO Catalog except for other gift cards. LEGO Gift Cards and e-Gift Cards are redeemable for merchandise only, unless cash redemption is required by law.

Redeeming your Gift Card over the phone

To use your LEGO Gift Card or e-Gift Card on a phone order, give your LEGO Gift Card number and PIN or LEGO e-Gift Card number to our friendly Customer Service team and they’ll apply it to your order.

Redeeming your Gift Card at a LEGO Store

If you’d like to use your LEGO Gift Card or e-Gift Card at one of our LEGO Stores, simply present it to the Brick Specialist when you check out. The PIN will be required. LEGO Gift Cards and eGift Cards may not be redeemed at any LEGOLAND® location.

Having trouble with your e-Gift Card?

If the person you sent a LEGO e-Gift Card to claims they never received it, it’s possible that they either accidentally deleted the email or may be blocking emails from certain addresses. Users of some internet service providers have the option of blocking all email messages that originate outside of their domain. If you think this might be the case, please contact the gift recipient first to make sure their email is configured to accept emails from LEGO.com.

• Order number
• Billing name and address of the buyer of the e-Gift Card
• Name of the recipient
• Email address to which the e-Gift Card was sent
• Credit card information used to purchase the e-Gift Card