SHIPPING & RETURNS
SHIPPING AND RETURNS
About your shipment
If you place your order by 12pm EST, in-stock items will ship the very next business day (Monday through Friday, excluding holidays). Items not in stock when you place your order will ship as soon as they become available. All orders are subject to review, which may affect shipping times. When your order ships, we'll email you a tracking number.
Standard shipping timeframes
• Orders to rural areas will take an additional 3 business days.
• Orders to non-continental US territories, FPOs, and APOs are shipped by the US Postal Service (USPS), don't include order tracking, and take an additional 5 business days.
• Orders being sent to a P.O. Box are shipped by USPS.
• Gift card orders are shipped by USPS and don't include order tracking.
Standard shipping costs
• Orders up to $25 have a shipping cost of $4.95.• Orders from $25.01 to $34.99 have a shipping cost of $6.95.
• Orders of $35 or more ship free. Qualifying purchases must be in merchandise only; Gift cards don't apply to the merchandise total.
• Pick a Brick orders may require an additional service fee. For more details, see the Pick a Brick orders section below.
• Gift cards always ship for free.
Express shipping timeframes
• Express shipping takes 1-2 business days.• Express Saver shipping takes 2-3 business days.
• Orders will ship via UPS and require a physical address (no P.O. Boxes).
• Saturday delivery is not available.
• Express shipping is available for pre-ordered and backordered items. These items ship from the date they become available.
Express shipping costs
• There's an additional surcharge of $12.50 for shipments to Alaska and Hawaii• See the table for express shipping costs based on order value.
| Order Value | Express Saver* | Express* |
|---|---|---|
| $ 0.00 - $ 25.00 | $ 14.95 | $ 19.95 |
| $ 25.01 - $ 35.00 | $ 16.95 | $ 21.95 |
| $ 35.01 - $ 50.00 | $ 16.95 | $ 21.95 |
| $ 50.01 - $ 75.00 | $ 18.95 | $ 23.95 |
| $ 75.01 - $ 100.00 | $ 20.95 | $ 25.95 |
| $ 100.01 - $ 150.00 | $ 22.95 | $ 27.95 |
| $ 150.01 - $ 200.00 | $ 24.95 | $ 29.95 |
| $ 200.01 - $ 350.00 | $ 27.95 | $ 32.95 |
| $ 350.01 and over | $ 34.95 | $ 39.95 |
Shipping delays
We do our best to estimate shipping dates based on info from our carriers. If your area is experiencing severe weather, natural disasters or other unscheduled events, there may be additional shipping time required.
Shipping restrictions
We're committed to getting your order to you, but we do have a few limitations.
• Express shipping and Express Saver shipping are not available for:- P.O. boxes
- APO and FPO addresses
- Micronesia
- the US Virgin Islands
- Puerto Rico
- Areas considered rural by the carrier
- LEGO® Gift Card orders
- LEGO Minifigure Factory products
- LEGO Pick a Brick customized products
• In order to protect our consumers and maintain our commitment to service excellence, we don't ship to freight forwarding services.
• We're unable to provide tracking details for Gift Card orders.
Backorders, pre-orders and mixed orders
Backorders
We say sets or parts are available for ‘backorder’ when they’re not currently available but we expect them to come back soon.
• Backordered items can be ordered and will ship when they're back in stock at our warehouse.• You’ll receive an email notification when your backordered items are shipped.
• Shipping dates for backordered items are shown on the product page, in your shopping bag, and in the order summary at checkout.
• Track your backorder status here.
Pre-orders
Pre-orders are sets that haven't been released and are coming soon. They'll ship as soon as they become available. • You’ll receive an email notification when your pre-ordered items are shipped.• Shipping dates for pre-ordered items are shown on the product page, in your shopping bag, and in the order summary at checkout.
• Track your pre-order status here.
Mixed orders
• If your order includes both pre-order or backorder items and other in-stock items, the in-stock items will ship separately.• Any free or promotional items you qualify for will ship with the next available items in your order.
Pick a Brick orders
Pick a Brick shipping timeframes
• Pick a Brick Bestseller pieces follow our standard shipping timeframes.• Pick a Brick Standard pieces can take up to 28 days to arrive
• Shipments to rural areas may take an additional 3 business days.
Pick a Brick service fees
• Orders up to $14 include a service fee of $7.• If your order meets the minimum of $14 for each category, the service fee will be removed.
• We'll include the price and billing details along with your order.
Replacement pieces or stickers
• Allow 7-10 business days for replacement pieces or stickers.Gift orders
Shipping a gift to someone? Your surprise is safe with us!
• Orders are shipped in plain boxes.• You can specify a 'Ship To' address, like a relative’s house or workplace.
• If you requested delivery to an address different from your billing address, we'll assume it's a gift and won't include price or billing details.
• Pricing and billing info will be in your shipping confirmation email and your invoice email.
Tax invoices
Order cancellations
• If none of the items in your order have an ‘In Warehouse’ status yet, and you’d like to cancel, just visit the ‘Order Status’ page, click ‘Cancel Order’ and follow the remaining steps. It’s super easy!
• If your order includes only pre-order or backorder items, you’ll be able to cancel up to 5 business days before the estimated delivery date.
• If you missed the cancellation window, you can return your item in exchange for a full refund.
Return Policy
Unopened sets
To get a free return label on LEGO.com, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions.
• Please make sure your return is in a secure and sturdy package.• If you don’t have access to a printer to print out your own label, get in touch with Customer Service.
Opened sets
• Credit for opened item(s) will be given in the form of a LEGO Gift Card or exchange for something else of the same value.
Return Restrictions
We're unable to accept returns of the following:
• Gift Cards• Pick a Brick Bestseller orders
• Pick a Brick Standard orders
• Minifigure Factory customized orders
Returns to LEGO Brand Retail stores
LEGO Brand Retail stores can accept unopened sets for return, provided the total value of the return is under $200. To process the return, please present your original packing list or receipt dated within 90 days. A full refund will be issued in the form of a LEGO Gift Card.
LEGO Brand Retail stores are unable to accept returns for:
• Returns with a total value over $200• Unopened sets without a shipping confirmation email or receipt
• Clothing, apparel and footwear
• Opened sets
• Opened software, including but not limited to video games and DVDs
Returns to LEGO Certified Stores
• We're unable to accept returns to LEGO Certified Stores.If for any reason you're not entirely satisfied with an order, please contact our Customer Service team. We're always happy to help!