Imprint
LEGO System A/S
Åstvej 1
7190 Billund
Denmark
Managing director: Niels B. Christiansen
Reg. No. 47458714
VAT-IDNo.: DK47458714

Mailing address:
LEGO Service
33 Bath Road
Slough, Berkshire
SL1 3UF
United Kingdom

Telephone: 080 083126
E-mail: ShopTermsAndConditions@LEGO.com

Why are these Terms and Conditions important to me? These Terms and Conditions are important to you because they apply to all orders that you place with LEGO System A/S online, by email and by phone.

We strongly recommend that you read these Terms and Conditions carefully before submitting your order to us.

Who am I placing my order with? When you make a purchase online, by email or by phone, you are placing the order with LEGO System A/S, Reg. No. 47458714, Åstvej 1, DK-7190 Billund.

Any reference to "we", "us" or "our" means LEGO System A/S, and any reference to "you" or "your" means you as a customer. References to "I" and "my" in the theme questions do also mean you as a customer and consumer on LEGO Shop.

These Terms and Conditions only apply in cases of purchases by a consumer, which is a natural person acting for purposes which are outside his or her trade, business or profession.

LEGO and the LEGO logo are trademarks of the LEGO Group ©2022 The LEGO Group.

Can I make a purchase through the LEGO Shop if I am under 18 years old or do not possess full legal capacity? No, we do not sell products through the LEGO Shop for purchase by children. If you are under 18 years old or do not possess full legal capacity, you may only use the LEGO Shop website under supervision and with the consent of your parent or guardian.

How do I place my order in the online LEGO Shop? You can select products and add them to a virtual shopping basket via the "Add to Bag" button. If the “Add to Bag” button is replaced with a “Back Order” button, you can process the order by clicking the “Back Order” button, but the item will not ship until it is available.

When am I entering into a binding agreement? You will have the opportunity to review, correct and delete your data before you place the order. By clicking on the "Buy" button you are making a binding offer to purchase the products you have added to the virtual shopping basket.

Once you have ordered your products in the LEGO Shop, we will send you an automatic confirmation of receipt. This does not mean that the order has been accepted.

When you place your order with us, you are making an offer to buy, which is accepted by us when you receive a shipping confirmation email confirming the details of the ordered products, your online payment and delivery. It is, therefore, essential that you submit an accurate email address when placing your order.

Can we cancel your account, block your access to LEGO.com or reject or cancel orders?
We reserve the right to reject, hold, suspend or cancel any account or order that you place, or that you attempt to place with us, at our sole discretion. We want to make it possible for you (and as many others as possible) to use LEGO.com to place orders, so we have systems in place to minimize fraud and rules that everyone needs to follow in order to make things fair and to give everyone a chance to purchase products. We use fraud detection software to monitor LEGO.com and may cancel your user account or reject or cancel orders without notice to you if we determine that your account has been used to make fraudulent orders or you have tried to avoid the systems.

We also have rules about purchasing products, including purchase limits for products (which we publish on LEGO.com), and our offers like our free replacement service for missing parts. We may cancel your user account or reject or cancel orders without notice to you if we perceive that you are:

• placing multiple orders, whether under the same or different registration details, for the purposes of circumventing the order limits;
• misusing the online replacement parts service by placing false or misleading claims;
• attempting to commit fraud or may commit fraud;
• threatening the security or operation of LEGO.com or any other LEGO Group website; or
• otherwise breaching any rules about your use of the site or ordering products which we publish on LEGO.com.

Can I refuse to agree to the Terms and Conditions and still make a purchase? No, you will only be able to place an order if you agree to these Terms and Conditions by clicking the box "I agree to the Terms and Conditions". Contracts can be concluded in German or English language.

What if the ordered products are not in stock? We cannot guarantee that all the ordered products are available in our inventory at all times.

We may make partial deliveries of products included in the same order when the products can be used separately. We will, of course, bear any additional shipping costs in such circumstances, and you will not be charged any extra costs due to partial deliveries.

We will inform you as quickly as possible if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your order.

You won’t be able to purchase any parts that are listed as temporarily unavailable in our Pick a Brick selection. Should your order include such a part, we will offer you to cancel the total order, or to only cancel the part that is temporarily unavailable.

What if I want the products sent to another address? You can request delivery to an address other than your billing address. In this case we will not include the price or billing details to the delivery address, since we will assume that the delivery is a gift to the recipient. Your pricing information will be included in your shipping confirmation email.

Should I save a copy of the documents relating to my order? Yes, we encourage you to print or save a copy of these Terms and Conditions, your online payment information and shipping confirmation email, in case you need to contact us with any questions about your order. The shipping confirmation email will include a copy of these Terms and Conditions.

If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it.

How do you process my personal data? You can find details regarding storage, review and updates of your personal data in our Privacy Policy.

Unless otherwise explicitly opted into by you elsewhere (e.g. a cookie consent, Insiders or LEGO ID sign-up, newsletter sign-up), we only collect, use, store and share the following data from you in connection with your order on LEGO.com:
* Your name, delivery address, billing address and contact details like your phone number and email address
* If you have a LEGO ID, we also register your LEGO ID with the order and your order history
* If you are a Insiders member, we register your Insiders card number with the order and, if relevant, register Insiders points earned/rewards redeemed
* Your payment details, as appropriate, and we will share those with your chosen payment provider as well as our payment processing partner. Please note that with some payment providers (e.g. PayPal) the personal information you provided to that payment provider may overwrite e.g. invoicing details we have on record for you. For more information please see "How do I pay?" section.

We will use, store and share your personal information in accordance with our Privacy Policy and will in regards to your order, use and share the personal information provided by you to:
* Fulfill and manage your order including sharing your personal information with our trusted 3rd parties providing us with warehousing, packing, shipping and delivery services, fraud detection and prevention services and debt collection services
* If relevant, adjust your Insiders point balance
* Provide you with support via customer service
* Store your personal information with our trusted cloud storage partners
* Send you a post purchase survey via email including sharing your personal information with our trusted 3rd parties providing us with research and survey services

You can find details regarding data collection, use, storage, retention, deletion, automated decision making processes, who we share your data with and when, data review and updates of your personal data in our Privacy Policy.

Are taxes included in the listed prices? Yes, the prices include all applicable taxes. We do not offer VAT refunds for orders placed online in the LEGO.com or over the phone.

Are delivery costs included in the prices? No, delivery costs are not included in the prices. Such costs will be added to your orders. The delivery costs are shown in the shopping bag and in the order review, so you can see the costs before placing the order.

When you place an order from Bricks & Pieces special shipping and handling fees will be added to the price. These special fees will be indicated in the virtual shopping bag before the order is placed.

What if the website shows a wrong price? We do our best to ensure that all prices on our website are accurate. However, errors can sometimes occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or you do not reconfirm the order, we will treat the order as cancelled.

Can prices listed in the LEGO Shop change? Yes, all prices displayed in the LEGO Shop are subject to change without prior notice.

Which credit card cards can I use? We accept American Express, MasterCard and Visa for payment.

What is the process when I use my credit card in the LEGO Shop? When you use your credit card, the card will be pre-authorised for payment at the time of ordering. As part of this authorisation process, your bank will place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your bank.

When will LEGO System A/S charge the amount? LEGO System A/S will charge the amount for the items after they’ve shipped. If you used PayPal, you’ll be charged once your item(s) are available in our warehouse.

Can I use PayPal? We accept payment by PayPal. If you select PayPal as your payment method, you will be taken to the PayPal website to log in to your account. You will then be returned to the LEGO Shop website to complete the checkout process. Please know that when you select “Check out with PayPal” from the Shopping Bag page, the delivery address you have with PayPal either by default or by choice, takes precedence over the delivery address registered for your account on LEGO Shop. Thus, you must ensure that the PayPal delivery address is the correct address for the delivery of your LEGO Shop purchases. LEGO System A/S / LEGO Brand Retail Inc. shall not be liable if the delivery address listed in the PayPal account used by you is not your current or correct address.

Can I pay by invoice? No, you cannot pay by invoice unless the billing and shipping country is Germany or the Netherlands. However, we reserve the right to request pre-payment on any order.

If you choose to pay by invoice, you must transfer full payment for your order within 18 days after receipt of the products and invoice.
Your order should in most cases arrive within 5 business days (Monday to Friday, excluding bank holidays). Please contact Customer Service if you experience a delay in the receipt of either your order or your invoice.

If you do not make the payment within this period, you will be in breach of contract for delay of payment and we will be entitled to claim interest for delay amounting to 5 percentage points above the Basic Interest Rate, or the highest amount allowed by applicable law, whichever is lower. The items you have ordered will still legally belong to us until we have received full payment from you.

If we do not receive your payment in due time, we will send you a maximum of 3 reminders to pay your invoice before the debt is placed for collection, which may affect your credit rating. We reserve the right to add a reminder fee in accordance with applicable law in each of the reminders that we send to you.

How do I use my Insiders Points when paying for an order? If you are a LEGO Insiders member, you can use your Insiders Points to qualify for discounts on qualifying purchases made through the LEGO Shop online. Please see the conditions for using Insiders Points in the terms and conditions for the LEGO Insiders Programme here.

When can I expect to receive my orders? Delivery times vary and depend on the address we are delivering the orders to.

You can see the estimated time of delivery in the Shipping and Handling section on LEGO Shop. You can also see the estimated delivery time in your virtual shopping bag.

Orders from LEGO Shop are shipped separately from Pick a Brick orders.

Will I be charged for delivery costs? Yes, delivery costs will be added to the prices of the ordered products. You can see the delivery costs in your virtual shopping bag and in the order review.

If you are ordering parts through Pick a Brick, special service fees will be added to your order if ordering thresholds aren’t met. You will be able to see these in the shopping bag before placing your order. For more information about service fee thresholds and delivery timeframes, go to our Deliveries and Returns page.

If your LEGO Shop order qualifies for free shipping, this will also apply to any Pick a Brick order in your shopping bag.

How will LEGO System A/S help me if I am missing a part of a LEGO set? If your new LEGO set is missing parts or has faulty parts, we replace these parts free of charge though our Bricks & Pieces service.

We strive to make this free replacement available in all countries, but reserve the right to change the availability of the Bricks & Pieces service at any time without prior notice.

Your 14 days Statutory Right to withdraw:

Can I change my mind? Yes, you can change your mind and withdraw from the contract within 14 days of receipt of your product (as further specified below). You do not have to give us any reason for changing your mind.

The only exceptions to this statutory right, are:

The above does not apply to or limit your statutory legal rights in case of your product being defect/faulty or not as described. For such non-conforming products please see below in section 6 “What if my product is defect/non-conforming?”

In what condition should I return the products?

You are liable for any reduction in value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products.

This means that your refund in the event of withdrawal is reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. You should be aware that the value will be reduced significantly if you open the packaging and the plastic bags inside the packaging, which will result in a much smaller refund if you want to exercise your right of withdrawal. The same will apply if you do not return the entire product, but only parts of it.

When does my 14 days statutory withdraw period start from:

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party appointed by you (other than the carrier) acquires, physical possession of the products.

If you have ordered multiple products in one order and the products are delivered separately, the withdrawal period will expire after 14 days from the day of physical possession of the last product.

You should be aware that your right of withdrawal applies only to all items relating to each product. Accordingly, you cannot withdraw from the purchase of certain bricks within a product, but only the product as a whole.

To meet the withdrawal deadline of 14 days, it is sufficient for you to send your notification of withdrawal to us before the withdrawal period has expired.

How do I exercise the right to change my mind? You can do this by sending us a clear statement of your withdrawal by either i) sending us a letter; ii) sending us an email; or iii) contacting Customer Service by phone.

We have provided a template withdrawal form for your use at the end of these Terms and Conditions, but it is not obligatory for you to use that form.

What happens when I change my mind and wish to use my statutory right to withdraw from the contract?

If you withdraw from this contract within the 14 days statutory right to withdraw period, we will refund any sums paid by you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the refund as quickly as possible and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier.

We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

"You must send the products unopened and in original condition to the return address provided on the package, and the returned products must be accompanied by a Return Authorisation Number (RA Number), which is set out on a Return Label. To receive a Return Label and RA Number please contact our Customer Service".

If you return the products without the Return Label and RA Number, please expect additional processing time.

21 days non - statutory right to cancel/withdraw your order.

In addition to your statutory rights to cancel/withdraw your order, we are automatically giving you an additional 21 days (starting upon the expiry of your statutory right to withdraw) to change your mind and return the products purchased (we call this your “Extended Right of Return”).

Our Extended Right of Return does not impact your statutory legal rights to cancel or withdraw in regard to your purchase.

The Extended Right of Return begins immediately upon expiry of your Statuary right to withdraw. The Extended Right of Return expires 21 days later.

If you have ordered multiple products in one order and the products are delivered separately, the Extended Right of Return will automatically begin on the 15th day from the day of physical possession by you, or a third party appointed by you (other than the carrier) of the last product.

If you withdraw from this contract under the Extended Right of Return period, we will refund any sums paid by you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the refund as quickly as possible and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier.

We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

You must send the products back to the return address as provided on the package, and the returned products must be accompanied by a Return Authorisation Number (RA Number), which is set out on a Return Label. To receive a Return Label and RA Number please contact our Customer Service.

If you return the products without the Return Label and RA Number you must expect additional processing time.

In what condition should I return the products? 

During the Extended Right of Return, we only give refunds for unopened products. This means that you cannot receive any refunds after the legal right of withdrawal of 14 days has expired, unless you return the products unopened within the Extended Right of Return. However, if the product you wish to return has been opened, you may be entitled to an exchange or credit on your LEGO account.

Can I use my right to change my mind and the Extended Right of Return in all cases? No, when you have bought one of the following types of products you cannot use your right to change your mind or the Extended Right of Return:

Please contact us if you would like to discuss a return of products.

Can I exchange my gift card for cash? Subject to statutory local law, gift cards cannot be exchanged for cash.

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these Terms and Conditions will affect your statutory legal rights.

During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you are entitled to get an immediate refund.

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. Please note, that we are entitled to choose to replace or refund your product, if the cost of repair is disproportional compared to a refund or replacement, or if repair is impossible.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back and you are entitled to bring a claim against us in small claims court for up to six years from your purchase.

Please keep any faulty or broken items until you have received your refund or replacement from us. This is important, since we may ask you to return the faulty or broken piece to our Quality Department for inspection. After all, we want to make sure that the error does not occur again. If we ask you to return something to us, we will pay your shipping fees either upfront or as soon as you have sent us the receipt for the cost of postage, depending on local circumstances.

What should I do if I have a defect product:
If your product is defective upon delivery or during the statutory period of conformity (see above), please contact our Customer Service by the means stated below.

Upon contacting Consumer Service please have your order number available to help us identify your order.

In case of a refund, we will make the refund as quickly as possible and in any event no later than 14 days from the day on which we are informed of your defect product.

However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier (See “how to return” in the section below).

We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

In case of replacement: In case of a replacement we will ship a new product to you with delivery in accordance with the delivery times that follows from these Terms and Conditions. If the product is out of stock (either permanently or temporarily) we will discuss with you if you wish a refund (or if comes back in stock would rather wait for that).

In case of repair: Due to the nature of our products, in most cases the cost associated with repairing the product would not be proportional with the costs associated with a refund or a replacement. However, let’s talk about it and we will make an assessment on a case by case basis.

How to return your defect product: We will provide you with a return address and a Return Authorisation Number (RA Number), which is set out on a Return Label. To receive a Return Label and RA Number please contact our Customer Service.

If you return the products without the Return Label and RA Number please expect additional processing time.

We will pay the delivery costs of your returning a defect product with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us.

How to contact us in case of a defect product:
You may contact us either by:
Letter – to the following address:
LEGO® Service
33 Bath Road
Slough
SL1 3UF
United Kingdom

Telephone – Call us free throughout Europe on 080 083126 (when calling the free phone number from a mobile phone you may be charged by your mobile phone operator). You can also find our contact details in your country on service.LEGO.com. Any complaints will be handled by our Customer Service team in accordance with the relevant national legislation.

Please note, that we record telephone conversations occasionally when complaints are made to ensure quality in our handling of customer complaints. You will be informed of this before the recording starts.

Email us: click here.

I am not satisfied after the dialogue with Customer Service with how my claim was handled or resolved - what can I do?

You have the right to submit a complaint about products purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.

You also have the right to use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link:
http://ec.europa.eu/consumers/odr/. When submitting the complaint, you must state our email address ShopTermsAndConditions@LEGO.com.

If we cannot reach a settlement through the Danish Dispute Resolution Institute, you have the right to submit a complaint to the Consumer Complaints Board. If you wish to submit a complaint to the Consumer Complaints Board, please follow the link:
https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

If you in general is not happy with your LEGO.com experience or product (for defects/non-conformity please look above under section 6), please reach to our Consumer Service, and we will try and find the best solution regarding your satisfaction with your order and purchase from LEGO.com.

How does electronic communication between me and LEGO System A/S work? When visiting LEGO.com or sending emails to our Customer Service team, you are communicating electronically with us. We communicate with you by email or by posting notices on the website. For contractual purposes you consent to receive electronic non-marketing communications from us, and agree that all agreements, notices, disclosures and other electronic communications that we provide satisfy any legal requirement that such communications be in writing. This clause does not affect any statutory rights you might have.

To what extent is LEGO System A/S liable? We assume no liability other than what follows under statutory legislation. Unless provided otherwise by statutory legislation, we cannot be held liable for any indirect or consequential losses, including but not limited to loss of or damage to data through use of any LEGO Group website.

Are the images of the products on the website identical to the products they depict? The images of the products on our website are for illustrative purposes only. We try hard to portray the items on our website accurately. However, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note that there may be variations in colours dependent on the calibration and settings of individual screens. Attention to detail is very important to us. Still, typing errors can occur. In such cases, we’ll correct the error so that the information that applies to the product will be the new, corrected information.

Can I use any product that I buy on the website for commercial purposes? No, products sold through the LEGO Shop are for use by consumers; products sold through the LEGO Shop must not be used for commercial purposes such as promotional campaigns, marketing and PR. Neither can we allow you to associate our parts with any other company's name or logo. For more details, please see our Fair Play Policy.

What if parts of these Terms and Conditions are deemed unlawful or invalid? Should any part of these Terms and Conditions be deemed unlawful and/or invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Terms and Conditions.

What law will apply? These Terms and Conditions are exclusively governed by Danish law, excluding rules of public international law. Any dispute regarding a purchase in the LEGO Shop will be subject to the exclusive jurisdiction of the Danish courts. As you are contracting as a consumer, this will not affect your statutory rights.

(complete and return this form only if you wish to withdraw from the contract)

— To LEGO System A/S, Reg. No. 47458714, Åstvej 1, DK-7190 Billund:

— I/We (*) give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products (*):

— Ordered on (*)/received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is submitted on paper).

___________________________
(*) Delete as appropriate

For withdrawal by consumers in Germany and the Netherlands in circumstances where products were supplied to you on invoiced payment terms, please contact our Customer Service Team on 080 083126 to discuss how we may process your reimbursement.