Get it right every time with a LEGO® Gift Card

To redeem a LEGO e-Gift Card over the phone, Customer Service will ask you for your 19-digit Card number and PIN code.

If the e-Gift Card covers the cost of your order, we will place any remaining balance back in a Gift Card account accessible with your e-Gift Card number. The next time you place an order, you will be able to use that number again together with the PIN to obtain the remaining balance on your e-Gift Card.

LEGO e-Gift Cards issued for use in Luxembourg, are issued by LEGO System A/S in Euros and can be used in Luxembourg only. LEGO eGift Cards purchased on LEGO.com can be used on LEGO.com and only in accordance with the LEGO.com online store Terms and Conditions.

LEGO System A/S is part of the LEGO Group of companies. When reference in these Rules and Regulations is made to ''LEGO'' a reference is made to LEGO System A/S for LEGO e-Gift Cards.

If you have any questions, please contact Customer Service on international freephone at 0800 85372 (please note that if you call via a mobile your mobile provider may block the number or on their own behalf charge you for the call. Please go to your mobile provider for more information).

LEGO e-Gift Cards and unused portions of LEGO e-Gift Cards do not have an expiry date except where required by law.

LEGO e-Gift Cards are to be used toward the purchase of products available in the LEGO online store (LEGO.com/).

LEGO e-Gift Cards can be redeemed at LEGO.com. LEGO e-Gift Cards are redeemable for merchandise including shipping charges and VAT directly related to the merchandise only.

LEGO e-Gift Cards cannot be used in LEGOLAND parks, LEGOLAND Discovery Centers or for the purchase of LEGO® products at third-party retailers or stores.

LEGO reserves the right to correct the balance of a e-Gift Card if it believes that a billing error has occurred.

LEGO Gift Cards/e-Gift Cards cannot be returned and cannot be exchanged for cash except where it is required by law.

Any unused balance will remain in the recipient's e-Gift Card account.

If your order exceeds the amount of your e-Gift Card, you must pay for the balance with another valid method of payment. LEGO e-Gift Cards can’t be used in conjunction with PayPal.

LEGO e-Gift Cards and their use on the LEGO.com website is subject to the LEGO.com shop Terms and Conditions found here: https://www.lego.com/page/terms-and-conditions and the LEGO Group global Privacy Policy found here: https://www.lego.com/legal/notices-and-policies/privacy-polic.

LEGO e-Gift Cards purchased on LEGO.com can only be purchased by individuals who are at least eighteen (18) years of age or older and otherwise in accordance with the LEGO.com website Terms and Conditions and Privacy Policy.

The LEGO Group is not responsible for LEGO e-Gift Cards that are lost, stolen, destroyed or undelivered because of inaccurate information, which includes, but is not limited to, physical address and email address. If you have any questions, please contact Customer Services at 0800 85372. e-Gift Cards that are found to be undeliverable will be delivered to the correct recipient address as soon as possible after the correct information becomes available.

The LEGO Shop is not responsible for the content of text messages accompanying e-Gift Cards. The buyer of the e-Gift Card assumes all responsibility for personal messages accompanying e-Gift Cards.

LEGO System A/S will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained e-Gift Card is redeemed through LEGO.com.

LEGO reserves the right to limit quantities of e-Gift Cards purchased by any person or entity on LEGO.com.

LEGO INSIDERS points are not earned for the purchase of e-Gift Cards. However, INSIDERS points will be earned on purchases made with e-Gift Cards at the time the e-Gift Card is redeemed in accordance with the terms and conditions of the LEGO INSIDERS program.

In the event of any liability on the part of LEGO, its agents, or distributors due to a negligent breach of contractual obligations, LEGO is not liable for damages in case of force majeure events.

Nothing in this section shall exclude LEGO, its agents, or distributors from liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, gross negligent behavior or for any other liability whose limitation is prohibited by law.

These Rules and Regulations and all matters arising out of or relating to these Rules and Regulations are governed by, and construed in accordance with, the laws of Luxembourg without regard to the conflict of law provisions thereof to the extent such principles or rules would require or permit the application of the laws or any jurisdiction other than those of Luxembourg.

If you want to redeem your LEGO e-Gift Card online, simply place the items you wish to purchase in your shopping bag by clicking the Add to bag button next to the desired item(s) and then proceed to checkout.

On the second page of checkout (Payment page) there will be a gift card section following your order summary with fields to enter your e-Gift Card number.

Enter your e-Gift Card number and hit APPLY. (Your e-Gift Card will not be applied if you do not hit Apply before checking out.) The page will then refresh and automatically apply your e-Gift Card amount to your order.

If the e-Gift Card covers the cost of your order, we will place any remaining balance back in a gift card account accessible with your e-Gift Card number. The next time you place an order, you will be able to use that number again to obtain the remaining balance on your e-Gift Card.

If the cost of your order exceeds the amount of your e-Gift Card, you must pay for the balance of the order. We do not accept partial payment by invoice.

LEGO e-Gift Card Conditions of Use

You may use a LEGO e-Gift Card to pay for any item sold on LEGO.com except for other gift cards. LEGO e-Gift Cards are redeemable for merchandise only, unless cash redemption is permitted by law.

Redemption Overview

To redeem a LEGO e-Gift Card, you’ll need the 19-digit number from your LEGO e-Gift Card email.

Here is where to find the necessary numbers on your LEGO e-Gift Card:

On LEGO e-Gift Cards, HTML-format: The 19-digit number will appear at the top right of the email.

On LEGO e-Gift Cards, Text format: The 19-digit number will appear after the introductory message, between the dotted lines, next to the phrase e-Gift Card Number.

e-Gift Card Delivery Problems

If the intended recipient of a LEGO e-Gift Card claims he/she never received the e-Gift Card, it is possible that he/she either accidentally deleted the email or may be blocking email from certain addresses. Users of ISPs, such as AOL and Hotmail, have the option of blocking all email messages that originate outside of their domain. If you think this might be the case, please contact the gift recipient first to make sure his/her email is configured to accept emails from LEGO.com.

If the LEGO e-Gift Card was in fact blocked, please contact our Customer Service Representative for assistance at 0800 85372. Please have the following information when you call:

Order number

Billing name and address of the buyer of the e-Gift Card

Name of the recipient

Email address to which the e-Gift Card was sent

Credit card information used to purchase the e-Gift Card