How can I make an online return?

Visit the ‘My Orders’ page. Members can select the sets to return. Guests must enter their order number and email to receive a return processing link. Make sure that the items you’re returning are in their original condition. Package your items safely and securely in a sealed box. Attach the pre-paid label. Drop your items at your local DPD drop-off point. For the below items, please email us or give us a call : Gift Cards Pick a Brick orders

Can I get help over the phone?

If an online return sounds a little tricky, contact our Customer Service team and we’ll help you get this sorted.

LEGO® Returns | Official LEGO® Shop FR

LEGO® Returns

All you need to know about LEGO® Returns

Whatever the reason for making a return, it’s quick and easy to send your LEGO order back to us.
A quick overview:

Free returns on all items

35 days to make a return

We’ll start processing your refund within 1-2 business days after we get the items back. It can take up to 14 business days for the refund to reach your bank

All refunds are made to the original payment method