From banking to bricks. Meet, Order Management Advisor, Simran 👋
We’re a close-knit team at LEGO® Education. Each of us has a crucial role to play in our products’ journey to customers. Making sure we get everything right first time is all thanks to Simran and her team.
"My team plays a pivotal role in the final step of the customer ordering journey," Simran explains. "We take over after the order is placed, ensure accuracy, resolve any issues, and work closely with the warehouse to get the products out the door as quickly as possible."
But it’s not just about processing orders; Simran and her colleagues also have to focus on building solid relationships and providing exceptional customer service.
"We’re the face of the company. After the customer decides to purchase from us, we answer questions, provide recommendations, and offer support throughout the entire process. Customer satisfaction, attention to detail and a proactive approach are key."
"We go above and beyond to ensure that orders are accurate and delivered on time. This also means working with supply planning to reserve inventory for large orders and offer expedited shipping or split orders when needed."
Supporting the sales team by providing them with valuable data and insights is another important aspect of Simran’s job.
"We're constantly looking for new ways to align across all teams and provide them with the information they need to be successful. Embracing a curious mindset, being patient, and continuous learning definitely helps with this."
"I'm always asking questions and seeking out new information. This helps me better understand our products and provide accurate and helpful answers to our customers. Playing with LEGO sets at home has deepened my understanding of the products and their educational value."
"Building gives me first-hand experience of how these products can spark creativity, critical thinking, and problem-solving skills in children.”
A sense of purpose and fulfilment are important to Simran. She’s driven by a desire to make a positive impact on the world.
"I wanted to be part of a company that is doing something for the greater good. Our mission to inspire and develop the builders of tomorrow resonates deeply with me."
"It's also incredibly rewarding to receive feedback from teachers and students about how much they love our products and how they've helped them achieve their goals.”
Simran credits her team and our supportive culture for her success.
"My team values my opinions and suggestions, and they're always open to trying new things. This collaborative and supportive environment has allowed me to grow and develop both personally and professionally. Bricks are definitely an improvement on banking.”
Just imagine a career you can make your own. Then do it for real!
Join the LEGO® Education team today