Senior Store Manager

Job Description

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand?

Join the LEGO® Brand Retail team as a Senior Store Manager (Downtown Disney, Anaheim, CA) and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions. You will empower the team around you to drive sales while providing a signature experience for every guest.

Build an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.

• Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, supervising business processes, maintaining outstanding merchandising and cleanliness standards and improving efficiency and profit by maintaining sound operational practices.
• Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by crafting NPS promoters, inspiring and coaching sales associates to consistently deliver outstanding branded experiences.
• Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire your team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training.
• Develop and nurture a high performing team and support continued development as well as identifying low performance individuals and coach for improvement.
• Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment.
• Establish and maintain partnerships with key partners such as corporate, landlord, etc.
• Organize large scale events within the store promoting new launches, holiday and special events.

Deliver inspirational retail experiences built on LEGO Brand values.

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can empower, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes to lead a team who can inspire and develop the builders of tomorrow?

• Over five years of management experience in a high volume retail environment; flagship experience is a plus.
• Experience with the following:
  • Point of Sale systems.
  • Loss prevention and cash management.
  • Recruitment, selection, coaching and training.
  • Scheduling and payroll management.
• Performance management and conflict resolution skills.
• Deep understanding of metrics and data analysis.
• Ability to seek process improvement, identify inefficiencies and implement changes.
• Space management and visual merchandising expertise.
• Effective organizational, verbal and written communication skills.
• Experience working with media representing the LEGO brand.
• Experience with heavy tourism and international guests.
• Demonstrated computer proficiency.
• Physical specifications:  Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.  May occasionally involve stooping, kneeling, crouching, and climbing ladders.  Vision abilities include close vision, depth perception, and ability to adjust focus.  Involves lifting at least 30 lbs.

We want you to lead a LEGO Brand Retail store team!

If you are confident that you have what it takes to succeed in this full-time, regular role, use the APPLY NOW button above or below.  

The salary for this position has a range of $86,000- $110,000 USD based on anticipated responsibilities, market benchmarks, and organizational constraints. The definitive compensation may vary in alignment with the selected candidate’s professional background, experience, operational needs and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.