O2O Operation Manager

Job Description

Are you an expert in retail filed who has a strategic attitude, strong leadership, and the ability to get results through effective communication and collaboration with platforms, partners and cross-functional teams?

Here's a phenomenal job opportunity to be tasked with planning and delivering business results in the constantly evolving on-demand retail sector!

This role will be responsible for the operations of key on-demand retail platforms, including Meituan, Eleme, and JDDJ, ensuring that our business objectives are achieved.

No relocation assistance is offered for this position

Play your part in our team succeeding

Offline Branded Retail team mainly covers LCS business management. The focus of our team is to deliver our core Brand Value Proposition and Customer Value Proposition in the marketplace by delivering professional customer management and retail operation management!

Core Responsibilities

•  Develop and implement business plans to achieve sales targets and adjust plan in response to market trends and performance data.
• Analyze sales performance, supervising metrics such as traffic, conversion, etc and continuously refine operational strategies and tactics based on data-driven insights.
•  Design promotional mechanism and align with platform, including product selection and campaign mechanics and Liaise optimally with platforms to improve resource acquisition and campaign impact.
•  Supervise the product assortment selling on the platform, including planning, launches, inventory monitoring, and pricing.
•  Co-work with KAM to establish and maintain positive relationships with partners to ensure the execution and service quality of our stores.
•  Share data insights to guide partners' operational activities and share best practices from top-performing stores.
• On-boarding new platforms

Do you have what it takes?

• Bachelor’s degree or above with major in business-related is helpful
• 5-8 years of experience in Key account management, previous experience in O2O operation or E-commerce is helpful.
• Deep understanding of new retail and instant retail ecosystems, platform operations, and rules
• Strong internal and external communication and negotiation skills.
• Sophisticated data structuring and analysis capabilities to identify issues and develop solutions.
• Discernment with a keen market sense to seize business opportunities.

 #LI-SZ

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.