Junior Tech Service Specialist

Job Description

Join the LEGO® Technology organization and become a key player in supporting outstanding tech solutions for LEGO® colleagues in the WW facilities!

We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our great brand.

Core Responsibilities

The Junior Tech Service Specialist is an entry level role that works in a product team within well-established practices and clearly defined scope of work. Provides end-user support by resolving incidents, completing service requests and guiding colleagues to self-service solutions. Considered as an asset in a service function being able to solve a wide variety of issues while shifting focus from being reactive to becoming proactive.

• Solves incidents and requests by following procedures described in knowledgebase. Attempts to solve sophisticated issues with the help of more senior colleagues.
• Contributes to proactive tasks in the product such as crafting and updating knowledge articles, finding opportunities for waste removal.
• Actively uses available data in his work.
• Actively participates on agile ceremonies.

Play your part in our team succeeding

In the Global End-User Support organization, we take great pride in demonstrating technologies resulting in an End User Happiness above 96%. Supporting a wide range of existing technologies and solutions and staying on top of what our “customers” need from us. To be able to constantly learn and grow our teams.

Working in this area is hugely exciting as you get immediate response on the success of your actions, by keeping our colleagues happy and able to work. It is also a team of fun-loving individuals.

Come play an important part of our team with colleagues from around the world working together to ensure our organization is healthy in terms of capacity, capabilities, motivation, happiness, and integrity for us to succeed together and meet our goals and reach our vision.

The team is based in our manufacturing facilities in Nyíregyháza and provides 24/7 support for end users, meaning they work in different shifts. Essentially, the team offers support through various channels, primarily accessible via chat and phone. Additionally, we have a hybrid work model – Best of Both - three days in the office, two days at home. The work environment is exciting, inspiring, flexible, and we like to have fun along the way!

Do you have what it takes?

Passion for computer infrastructure especially virtual environment (network, computers, etc.) and some experience is fundamental here. Broad understanding of common security threats, such as malware and phishing, and knowledge of basic security practices to safeguard systems and data.

As a person, we expect you to have a service approach and to be organized, like to interact with various people and be a problem solver for them. Strive to strength your already existing IT fix skills and continuously think about how we succeed as a team. Also, to fit into our outstanding team, you should naturally bring a positive can-do-mindset.

To succeed in this role, you ideally already have experience within some of the following:

• IT Service Management Tools – and ability to provide remote assistance to end users.
• Microsoft OS, programs, and services. Basic Knowledge of O365 and its components.
• MacOS, iOS.
• Basic understanding of IT networks and concepts, including TCP/IP, DNS, DHCP, and Wi-Fi, to assist with solving network connectivity problems.
• Low-code, no-code solutions.
• Agile way of working and tools.
• Analyze and work with data and reports.

Naturally, you do not have to be all the above – but you have an edge that includes some of the elements. In the end, it is your personal drive, ambition, and ability to learn that makes you special and the right match for us.

Advanced English both written and verbally are needed since we are an international gathered team, and our “customers” are WW.

Please note: This is a 6-mth temporary position offered. Only English written applications will be taken in consideration. Relocation support is not offered for this role.

#LI-JT1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.