Digital Deployment Manager

  • Location
    Shanghai, Shanghai, China
  • Job ID
    0000019859
  • Category
    Consumer Service & Contact Center Operations

Job Description

Love to lead the execution and adoption of digital products? This is an exciting opportunity to be a game changer for one of the most loved brands worldwide.

Core Responsibilities:

Stakeholder engagement and readiness – Engage regional/ BU Leadership Teams to ensure sponsorship (in collaboration with Product team and Global Process Owner)

Alignment – Drive alignment across partners for product onboarding across workstreams and regional/ BU teams (in collaboration with Product team and Process Global Owner)

Change strategy – understand the degree of change, the complexity of existing and future processes and the support needed for successful embedding of digital tools

Deployment planning – detailed planning of timelines, ownership, R&R, comms and hypercare

  • Define global and regional change strategy (including change areas and owners)

  • Define change plan and materials

  • Identify and mobilize the relevant partners for regional execution activities

Deployment execution – responsible for managing the execution of deployment activities according to plan and timelines

  • Align with local LTs and partners and manage status of execution activities

  • Training phase planning and management

Adoption reporting – reporting progress and effectiveness of digital tool deployment, according to Product-defined metrics

Drive efficiencies for scaling – continuous improvements/ lessons learned to optimize strategy for future deployments

Play your part in our team succeeding!

Come join us in Partner Product Management where we are building the digital products to support the wider internal LEGO organization and our 3rd party retail partners. In this role you will play a crucial part in leading our digital product adoption efforts ensuring that we have the right level of engagement with our end-users to ensure our products are embedded and rolled out successfully.

Furthermore, you will work closely with our product teams to ensure tight alignment between business processes and product capabilities.

Do you have what it takes

  • A degree is not a prerequisite, ideal candidate should be able to demonstrate relevant project and/or change management proficiency

  • Experience working with digital products

  • Experience in Change Management and Project Management

  • Ability to inspire and motivate others to embrace new ways of working

  • Team player who gets excited about making others succeed

  • Great teammate that thrives when working in an environment of high level of uncertainty, change and ambiguity

  • Strong presentation skills and stakeholder management skills


#LI-JY2

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

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