Customer Service Advisor (13 Month Contract)

Job Description

We are seeking a professional temporary role that has a keen eye for details with fantastic customer service communication. Be a fun and engaging great teammate – join us!

Core Responsibilities

• Order management: Orders received via email/EDI/B2B tools are entered or uploaded into SAP within expected time frame. Analyzes transactions, validates correct records and adjusts errors

• Customer service: Responding to the customer inquiries via email or telephone to improve customer satisfaction levels

• Claims handling: Assistance with customer claims investigations where appropriate

• Communication with internal partners and 3PL

• Performing month-end account analysis and reconciliation on a monthly basis

Play your part in our team succeeding

Customer Service & Order Management (Execution team) are responsible for securing a smooth execution of the customers’ demand by Market regions (EMEA, America’s and APAC) by balancing and optimizing supply and demand with the full LEGO Group in mind.

This is a key role in delivering Customer Service Excellence by elevating seamless, professional, effective order management and service to internal partners and external customers.

Do you have what it takes?

• Min. one years of B2B customer service experience required

• Excellent user of MS Office tools (Excel) and SAP

• Great teammate and can-do mindset

• Manage multiple tasks successfully in a hectic working day

• Experience in working in a highly collaborative environment

• Proactive and dedicated attitude

#LI-JY2

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.