Associate Tech Service Specialist

Job Description

Please note: Only English written applications will be taken in consideration. Relocation support is not offered for this role.

Join the LEGO® Technology organization and become a key player in supporting outstanding tech solutions for LEGO® colleagues in the facilities!

We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our great brand.

Core Responsibilities

The Associate Tech Service Specialist is an independent and dedicated player in its own field. Considered as an asset in a service product being able to solve a wide variety of complex issues while shifting focus from being reactive to becoming proactive.

• Actively contributes to tasks in the product that focus on removal of waste, self-service, automation, accurate immediate ticket routing etc.
• Active global collaboration within the product and if needed in the bigger organization. Shares knowledge and information, seeks to learn standard processes. Takes ownership of tasks prioritized in the product.
• Takes a data driven approach when working on initiatives.

Play your part in our team succeeding

In the Global End-User Support organization, we take great pride in demonstrating technologies resulting in an End User Happiness above 96%. Supporting a wide range of existing technologies and solutions and staying on top of what our “customers” need from us. To be able to constantly learn and grow our teams.

Working in this area is hugely exciting as you get immediate response on the success of your actions, by keeping our colleagues happy and able to work. It is also a team of fun-loving individuals.

Come play an important part of our team with colleagues from around the world working together to ensure our organization is healthy in terms of capacity, capabilities, motivation, happiness, and integrity for us to succeed together and meet our goals and reach our vision.

The team is based in our manufacturing facilities in Nyíregyháza and provides 24/7 support for end users, meaning they work in different shifts. Essentially, we offer support through various channels, primarily accessible via chat and phone. Additionally, we have a hybrid work model – Best of Both - three days in the office, two days at home. The work environment is exciting, inspiring, flexible, and we like to have fun along the way!

Do you have what it takes?

Passion for computer infrastructure especially virtual environment (network, computers, etc.) and a couple of years of experience is fundamental here. Broad understanding of Infrastructure security and computer capabilities as well. If you also have a deep interest for technology, and are eager to drive, learn and get things done, we will be pleased to hear from you.

As a person, we expect the right candidate to have a service approach and to be organized, like to interact with various people and be a problem solver for them. Strive to strength already existing IT fix skills and continuously think about how we succeed as a team. Also, to fit into our outstanding team bring a positive can-do-mindset.

To succeed in this role, you ideally already have experience within some of the following:

• Experience with IT Service Management Tools.
• Proficient with Microsoft OS, programs, and services.
• Experience with MacOS, iOS.
• Basic understanding of IT networks.
• Experience with low-code, no-code solutions.
• Experience with agile way of working and tools.
• Ability to analyze and work with data and reports.

Advanced English both written and verbally are needed since we are an international gathered team, and our “customers” are WW.

#LI-JT1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.