Assistant Store Manager

Job Description

Are you ready to inspire a team to deliver an outstanding guest experience?

Join the LEGO® Brand Retail team as an Assistant Store Manager and ensure our brand, vision, and values are exemplified in all store operations and guest interactions.

Core Responsibilities

• Lead by example, ensuring excellent customer service is provided by the team at all times
• Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum
• Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicator
• Supports the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed
• Cultivate a positive team environment that promotes a safe and fun atmosphere
• Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team

Play your part in our team succeeding

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO® Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. LEGO® Brand Retail strives to develop relationships with our guests and team members that transcend generations and are as timeless as the products we sell

Do you have what it takes?

• Equivalent, previous work experience in a Retail environment
• Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor
• Space management and visual merchandising expertise
• Effective organisational, verbal and written communication skills, conflict resolution skills
• Experience of working with children
• Experience in recruitment, selection, training
• Financial awareness: loss prevention and cash management, scheduling and payroll management
• Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30lbs.

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What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.