Careers Stories

**Charlotte Bell** is a **Brick Specialist and Sales Assistant** in one of our stores. From a young age, Charlotte was captivated by the endless possibilities that LEGO® bricks offered. Now she gets to share that excitement with others every day. 

"Ever since I was young, I wanted to work for the LEGO Group. It’s always been my dream. When I was walking in the mall and saw that a LEGO store was coming soon, I jumped at the opportunity.

For Charlotte, the LEGO store is not just a workplace; it's a playground where creativity and imagination come to life. She thrives on collaborating with her diverse team, each of whom brings their own unique personality and perspective to the table. 


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"As people, we’re very different. But, as a team, we’re united in our love of LEGO bricks. So we all come together really well. It’s a lot of fun.”

The store's creative culture fuels Charlotte's passion for her work. She loves engaging with customers, helping them find the perfect set.

"I love to share my own creations or the sets I’ve built with others. Sometimes I can’t believe this is my actual job. Imagine that, being able to share your passion with others. Every. Single. Day. It’s a good feeling.”

One of Charlotte's most memorable projects was helping create the brick and pieces grab bags for the store. These enable our customers to add more bricks to their collection and enhance their build experience.


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"My part was helping create them, so I was there from the start of it all. I think the fact our Pick and Build bags being so well-liked is one of my proudest moments.”

Beyond the duties of her role, Charlotte finds joy in the simple act of building with LEGO bricks. "I like to build little things that come from the Pick and Build wall and make them into our grab bags," she shares. For her, building is not just a task; it's a way to relax, de-stress, and express her creativity.

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“My favourite LEGO set is the Brick Bank Creator set. I just love how its intricate details enable me to tell such rich stories. I guess it’s the same reason I love the modular series. It allows for endless customisation and building possibilities.

“Some of my favourite memories have been made at the LEGO store. I can remember visiting the Pick a Brick wall as a child and grabbing handfuls of pieces to create giant buildings at home. This one time, I built a movie theatre. It came out super-cool. I was so proud of it.”


Working at the LEGO store has exceeded Charlotte's expectations. The only change she’s really noticed is that she now helps with the Pick and Build wall more often than ever. 

“Being able to joke around with my peers and start conversations with customers about their builds is the perfect balance for me. My job is fun, relaxing, creative. What’s not to like about that?”

As she continues her journey with us, we’re sure Charlotte’s imagination and enjoyment of the play experience will continue to inspire both her colleagues and the countless customers she’ll get to meet.


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Charlotte-Manchet

Meet Charlotte as she shares her ongoing journey through play.

Charlotte Bell is a Brick Specialist and Sales Assistant in one of our stores. From a young age, Charlotte was captivated by the endless possibilities that LEGO® bricks offered. Now she gets to share that excitement with others every day. 

“Working here is a dream come true” - Meet Charlotte ✨

It’s not just what you do at the LEGO Group that makes working here a fulfilling experience. 
It’s who you work with, how and why, that makes a difference too. But don’t take our word for it. Some things are best said by the people who experience this reality, day-in, day out. Meet **Johnny** and **Frank** at our growing operations in China.

"Going above and beyond to delight customers. That's part of the exciting story we share."

Johnny and Frank both work in very different roles. But when we ask them to describe what they like most about working here, a compelling story begins to take shape. 

Let’s start with Johnny who works at LEGO® China Digital:

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"I think the biggest difference in working at the LEGO Group is the unspoken understanding between colleagues. We all think about ways to make the best of things. We don’t say that the project only has this time, so maybe we can only do it here. We don’t say that I have finished this link, and it will not be my business until the next link."

There’s a lot to take away from Johnny’s observations. Firstly, they speak to our strong belief in the power of collaboration. This is rooted deep in our culture as a business. 
We are not the usual kind of company. As passionate advocates for the transformative power of play, it makes sense that we practice the principles that make play a positive and useful tool for exploring the possibilities. 

Play at its best involves everyone engaging and supporting one another. It’s the exact same thing with how we approach our work.

It’s this flexible approach and willingness to experiment that allows us to be more creative and find unexpected solutions. It’s also makes working here more varied and fun. And when we have fun, we enjoy ourselves more and have a very real desire to create something that surprises, delights and engages our customers.

This is something Frank strongly identifies within his role in the Packing Maintenance department:


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"We all want to do everything to a high standard and bring the best experience to our users. I think the great thing about the LEGO Group is not only that it creates a lot of fun toys, but we also deliver great value."

This shows us that how we approach things is every bit as important as what we create. It’s something that translates into the end product because it’s been there at key stages of its creation and there is a shared ownership - a sense of duty almost - of customer loyalty. 

They expect something that takes them that little bit further, so we have to map out the best, most satisfying way to get there.

There has to be a high-degree of collaboration to drive what we do.
Our commitment to pushing boundaries and exceeding expectations is all there in our core values.

It's not just about creating fun toys; it's about fostering a culture where employees are empowered to go above and beyond, both in their work and in their communities. This is exemplified by Frank’s experience of volunteering at the Jiaxing Science and Technology Museum:

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"I volunteered at the Jiaxing Science and Technology Museum. I explained to the children who came to see us that the earth is sick now because some people litter and cut down trees. 

I didn’t expect this to inspire my my son. He remembers what I said, so when he saw others littering outside, he would try to dissuade them from doing so. I felt very proud of him for this. It also made me realize that what we do can change behaviours and influence better outcomes.”


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This collaborative spirit and refusal to settle for second best can make a real difference in the wider world. This can only happen through talented people coming together, each of them determined to inspire and develop the builders of tomorrow.

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**Just imagine** building your dream career.
Now make it real.

**Join the LEGO® team today**

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It’s not just what you do at the LEGO Group that makes working here a fulfilling experience. 
It’s who you work with, how and why, that makes a difference too. 

Just Imagine with Johnny and Frank

Když **Martin Ouzký**, **Mechanic Specialist Trainer** opouštěl před šestnácti lety školní lavice se silnoproudým zaměřením, neměl tušení, kam ho jeho kroky zavedou. Svou kariéru rozvíjel v různých zaměstnáních a cesta to byla klikatá a dost obtížná. Dnes v LEGO Group působí již desátým rokem a jak sám říká: „Rád se podělím o fascinující cestu, kterou jsem prošel během posledních 10 let a jak technologie a automatizace změnily můj život a pracovní prostředí.”

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Martin začal pracovat v továrně LEGO® jako mnoho dalších lidí na pozici řadového zaměstnance výroby, kde strávil první dva roky. Doplňoval materiál na linky, linku obsluhoval, nastavoval nové zakázky a staral se o to, aby na lince vše jelo, jak má. „Na první pohled by to mohlo vypadat jako obyčejná práce, ale bylo to pro mě zásadní období. Za ty dva roky jsem se stal tak nějak součástí života linky.“ Postupem času s kolegy utvořili tým, který testoval nápady a inovace, které vymyslel někdo jiný. „Dalo by se říct, že jsme jim společně vdechovali život.”

„I přes náročnost práce jsem cítil jistou hrdost, že můžu pracovat pro společnost LEGO a být součástí něčeho většího. Značku LEGO každý zná a když jsem se zmínil v partě kamarádů, že pracuji právě pro tuhle firmu, tak všichni dávali najevo jistý úžas a zájem. Říkal jsem si, že všechno mě někam posouvá. Výrobní linky jsou komplexní stroje a já se o stroje vždycky zajímal.“

Martinův zájem o stroje a automatizaci a s tím ruku v ruce i lépe placené místo začal vznikat právě ve výrobě. „Je fascinující, jak spolu dílčí části stroje spolupracují. Je to jako tanec plný zvuků a pohybů. Stroj se dá přesně naprogramovat, abyste dosáhli přesně toho, čeho chcete. Umožňuje vám pracovat chytře, efektivně. Můžeme jim svěřit úkoly, které jsou pro člověka nebezpečné nebo náročné.“

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Zkušenosti z různých oblastí, od údržby až po pozice Team Leadera a Elektronika, a zaujetí pro automatizaci dovedly Martina až k vlastnímu konceptu Školy Elektroniků. V život ji uvedli spolu s kolegou **Adamem Faltinem**, který v oddělení údržby působí jako **PLC Engineer**.  V rámci svého projektu školí kolegy. „Koncept stojí na tom, že učíme automatizaci všechny, kteří o to projeví zájem, například jaký hardware používáme nebo jak je postavená logika, aby stroj fungoval, jak má. Je toho hodně. Děláme to pokrokově za pomocí videí, ale nestojí to jenom na nich. Je tam hodně osobního přístupu. Pomáháme, i když si kluci nevědí rady.“ Kromě samotného střihu videí Martin připravuje návody a následně ověřuje získané znalosti mechaniků.

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"Chci vás povzbudit, abyste se nezalekli složitosti technologií. Svou kariéru jsem začal malými kroky a postupně jsem se učil novým dovednostem. Dnešní doba nabízí mnoho zdrojů informací, online kurzy i školení. Nejde ale jen o samotné zdroje informací. Podstatné je vyzkoušet si věci v praxi a v tom vám rozhodně společnost LEGO může pomoci. Nakonec můžete objevit váš vlastní talent a vášeň právě u nás. Třeba v oblasti technologií. Věřím, že technologie a automatizace jsou klíčové faktory naší budoucnosti. Jsou to oblasti, které stále nabízejí nové výzvy a hlavně příležitosti.“

„LEGO Group mi otevřela hodně příležitostí a poskytuje mi stabilní zázemí, bez kterého bych nebyl tam, kde jsem. Jsme globální firma a máme mnoho skvělých zaměstnanců. Každý z nás má podobně jako já svůj příběh a často bychom se divili, co nám mohou druzí nabídnout a jak se od nich můžeme učit. Je to zásadní, protože to mění způsob, jakým žijeme, jak přemýšlíme a jak pracujeme.“

Podívej se na příležitosti v LEGO údržbě

**Představ si** kariéru snů. 
Neboj se ji uskutečnit. 

**Připoj se k LEGO Group.**

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Když Martin Ouzký opouštěl před šestnácti lety školní lavice se silnoproudým zaměřením, neměl tušení, kam ho jeho kroky zavedou. Svou kariéru rozvíjel v různých zaměstnáních a cesta to byla klikatá a dost obtížná. Dnes v LEGO Group působí již desátým rokem a jak sám říká: „Rád se podělím o fascinující cestu, kterou jsem prošel během posledních 10 let a jak technologie a automatizace změnily můj život a pracovní prostředí.”

Od zájmu o automatizaci až k vlastnímu projektu

**Petr** patří mezi novější členy Údržby v oddělení Processing. To je místo, kde se dekorují kostičky a další dílky a minifigurky tam dostávají ten správný výraz ve tváři. Pracuje v LEGO Group rok a půl, ale i za tak poměrně krátkou dobu se vypracoval z pozice Mechanika až na **Mechanika Seniora**.  

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Petr do LEGO Group nastoupil jako úplně čerstvý absolvent oboru automatizace na střední odborné škole a před tím měl pracovní zkušenost pouze z brigád. A podle čeho si Petr vůbec vybíral první práci? „Chtěl jsem uplatnit to, co jsem celé čtyři roky studoval a v podstatě jsem zvažoval buď práci v továrně LEGO® nebo na letišti. Viděl jsem u těchto dvou firem za prvé možnost uplatnit to, co jsem se naučil, a pak mě taky lákaly dobrý peníze, které se tu dají vydělat.  Náhodou můj soused v továrně LEGO pracuje v roli Tým koordinátora a ten mě na pozici doporučil, pak už jsem jen poslal životopis, prošel dvěma koly pohovoru a jsem tady.“ A věděl vůbec Petr něco o LEGO Group, než nastoupil? „No vlastně jsem toho moc nevěděl. Znal jsem produkt, s kostičkami LEGO® jsem si hrál jako dítě, tak mě spíš napadlo, že to bude určitě pěkná čistá výroba a že to bude fajn, že nebudu pracovat někde v těžké výrobě, ve špíně.“

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Petr nastoupil do směny mezi služebně i věkově starší kolegy. „Samozřejmě jsem byl trochu vyjukanej a ty první dny jsem se starších kluků trochu bál,“ vzpomíná Petr na první směnu. „Ale ukázali mi, co a jak, dali mi návodky a vlastně to šlo. Po první točce (4 směnách) jsem se vlastně cítil jak zpátky na škole, akorát, že jsem kolem sebe neměl spolužáky, se kterými vymýšlíme blbosti, ale starší chlapy, se kterými taky vymýšlíme blbosti, ale dostáváme zaplaceno,“ směje se Petr a dodává, že do kolektivu zapadl velmi rychle.

 „Určitě jsem měl ze začátku trochu obavy z práce s drahými stroji. Co když něco rozbiju na stroji za milióny korun? Ale po pár týdnech jsem zjistil, že k obavám není důvod. Všechno se dá opravit a kolegové vždycky se vším pomůžou a můžu se na ně spolehnout, zeptat se na cokoliv,“ vzpomíná Petr dál na své začátky. 

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A jak se Petrovi podařilo získat povýšení na Mechanika Seniora hned po roce od nástupu? „Snažil jsem se rychle učit, koukal jsem zkušeným kolegům pod ruce a učil se, co se dalo. Ale taky, myslím, že dobře vycházím s kolegy, takže to povýšení bylo i díky mému přístupu k práci.“  

„Svoji pozici vnímám jako hodně důležitou, nejsou to jenom opravy, ale taky setupy strojů, změny zakázek apod., je toho dost a je to hodně zajímavý, ale zároveň náročný.“ Hodnotí Petr pozici Mechanika na Processingu v kontextu celé továrny, potažmo celé společnosti. „Bez nás by výroba nejela, když někdo neví, co se děje s výrobním zařízením, co je špatně, nebo proč to nejede tak, jak má, vždycky jdou všichni jako první za mechaniky.“  

A co Petra na jeho pozici nejvíce baví? „Hrozně záleží. Někdy mám dobrý pocit z takových těch rutinních oprav. Zavolají mě od stroje, přijdu, za chvilku opravím a jdu dál. Někdy mě ale baví, když přijdu k nějakému složitějšímu problému, strávím na opravě klidně 5, 6 hodin, koukám do toho, hledám příčinu, a nakonec na to přijdu a opravím to, dám si na tom fakt záležet, to je super pocit. Zároveň mě baví, že se pořád něco učím, a to hlavně od zkušených kolegů. Rád chodím i na přesčasy na jiné směny, poznám kolegy z jiných směn a zase se naučím něco nového od nich. Každá směna řeší jiné problémy, takže i to je zajímavé vidět, s jakými problémy se potýkají ostatní.  

A co by Petr řekl lidem venku, proč jít pracovat pro LEGO Group? „Stabilní hezký zázemí, super lidi a dobrý finanční ohodnocení,“ odpovídá jasně Petr. 

A úplně nejlepší věc, kterou si Petr na práci v továrně LEGO cení? „Snídaně.“ Směje se Petr a pak trochu vážněji dodává: „Kolektiv, super kluci, máme k sobě fakt blízko. A nejen kluci přímo z údržby, ale i lidi z výroby a z kanclu. Ten kolektiv si užívám opravdu nejvíc.“   

Podívej se na příležitosti v LEGO® údržbě

**Představ si** kariéru snů. 
Neboj se ji uskutečnit. 

**Připoj se k LEGO Group.** 

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Petr patří mezi novější členy Údržby v oddělení Processing. To je místo, kde se dekorují kostičky a další dílky a minifigurky tam dostávají ten správný výraz ve tváři. Pracuje v LEGO Group rok a půl, ale i za tak poměrně krátkou dobu se vypracoval z pozice Mechanika až na Mechanika Seniora.  

Když tě v první práci po škole čekají super kolegové a výborné snídaně.

Just Imagine s Petrem Švecem

Our Consumer and Shopper Engagement Team (CSE) handles over three million queries from LEGO® fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different. 

They’re the first point of contact for our customers, and always meet them with a big smile and friendly tone. Every day is different in our CSE. Some days you’re tracking down an order, others you’re helping to fix Thor’s hammer after it got smashed by a cat. Thankfully, our Customer Service Advisors are the type of people who love solving all kinds of brick-based problems.

We’re growing every day, and we can’t wait to share some of our thoughts about working at the LEGO Group with you.

“I was recommended by one of my friends. He keeps telling me what a great company the LEGO Group is and how fun it is to work with so many talented colleagues. You can ask anyone if you have any questions, they’re always happy to help. I couldn’t resist temptation, so here I am.”

“My favourite LEGO set will be The Roses. Simply because this was made by my daughter for Mother's Day, so it holds a lot of meaning to me and I really love it”

“Working at the customer service of the LEGO Group is for me working in a fun, friendly and international environment. You can come as you are and I am sure that you will feel immediately at home. We have a lot of activities. We have Lunch and Learns, meditation sessions and we also organise team building events. We also go out for dinners or organise pub quiz or karaoke nights.”

“I would say that the thing that surprised me the most when I started working at CSE is how relaxed the environment is. Everyone is super chill, there's time to have social chats, people have lunch together and honestly, I was really positively surprised by the entire culture and atmosphere”

“Customer service in the LEGO Group is fun. Our job is fun. Literally, the people we're talking with are interacting with the LEGO Group because they or someone they care about is wanting to have fun with LEGO products. We get to support that”

My favourite part? It is literally talking. I can talk forever and I love it when fans reach out and talk about what they're currently building, what they want to build in the future, what are their favourite things, what is my favourite theme? They want to know. Sometimes some of those contacts are just truly, truly, truly inspiring.

Do LEGO® Sunflowers need direct sunlight? And does a LEGO® Bonsai Tree need any trimming? 

If you think you can solve these problems and lots more, then come and join customer service team and work with awesome colleagues like Blair, Sonia, Guilia, Malik, Andrew, and Pia. 

**Just imagine** building your dream career.
Now make it real.

**Join the LEGO® team today**


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Making people smile, every day

Making people smile, every day ☺️

Every day is different in our Consumer and Shopper Engagement team. Some days you’re tracking down an order, others you’re helping to fix Thor’s hammer after it got smashed by a cat. Thankfully, our Customer Service Advisors in Enfield, Connecticut are the type of people who love solving all kinds of brick-based problems.

We spoke with Chelsea and Melanny to find out more about what makes them tick and to get the full lowdown on that Thor-cat story.

First things first, tell us what you’re good at:

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“As a silly, happy and positive person, I’m able to turn a good situation into an even better one. The conversations I get to have with people are fun and not just transactional. I get to make people laugh and bring joy into their day.”

**Chelsea**


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“I would have to say focus. I decide what I want to accomplish and then work with the resources and team around me to get it done. To rescue an order stuck in customs. To secure that perfect gift. To get our fans the help they need when they call in.”

**Melanny**


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“I have so many. It’s hard to pick one. But I’d have to go with what’s become known as the ‘cat call’. A customer's cat had knocked over his Mjölnir set. He was left with a few broken pieces - that’s one strong cat! The customer had called to pay for the pieces. I figured he’d paid enough already, so it was my pleasure to take pride in sending them free, not to mention making one more customer extremely happy.”

**Chelsea**


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“For me, it was definitely moving into a multilingual role. I had to learn about so many new markets. It's definitely more information with new challenges, but we’re set up with access to a wealth of knowledge. There’s an amazing team here, so you can always find answers for even the trickiest questions.”

**Melanny**


How does working with your team bring out the best in you?

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“There is endless support to help me do better. I have been here for two and a half years and have grown tremendously in all aspects. My team leader is remarkable – she’ll do anything to make sure I’m supported. My team is always there too. They give me a sense of belonging and are my work family. We have a special bond that I know will be with me for life.”

**Chelsea**


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“The team - the whole culture actually - is the best thing about working here. It’s very encouraging to be surrounded by smiles and a positive attitude. When I first started working here, a lot of my teammates and even other advisors I had met made sure that I knew that I could reach out to them for help or questions. 
It's really an awesome group of people. We have a lot of fun. There's always something new to look forward to, and there's a lot of opportunity for growth.”

**Melanny**


If you like the idea of taking on a range of fun and fresh challenges as part of our Consumer and Shopper Engagement team, take a look at our current opportunities. Who knows, maybe one day you’ll help put a superhero’s secret weapon back together…

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What do you do when a cat smashes Thor’s hammer?

Just imagine helping to shape one of the world’s most loved and trusted brands. For **Lee**, it was an unmissable opportunity to explore. But he’s also mindful of the responsibility that comes with building on 90 years of heritage. Fortunately, as our **Lead for Global Brand Strategy and Stewardship**, he’s not alone.

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“We are a genuinely purpose-driven organisation. That matters. It’s something that we can and do unite around. I've worked for organisations in the past, where they've got values, they've got beliefs, they've got a purpose. But these are things that just live on a website or in a PowerPoint document that’s never looked at. That’s not the case here. Part of the reason that the business has been around for 90 years is that its purpose inspires people. We live it's values. They are present in everything we do, every single day. It really comes through. 

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“I know that I’m here to collaborate and help deliver play experiences that mean children learn. They grow. They’re better able to build for the future. This shared goal and vision is so important. We organise ourselves around it - on all kinds of levels. In 2022, for example, we created our largest ever global campaign. The most coordinated and integrated campaign we've ever had. Here was a chance for all parts of the LEGO Group to pull together - the core business, hand in hand with the LEGO Foundation, LEGO Education, the parks, the resorts, everywhere. As someone who sits in the global brand team, seeing some of my colleagues deliver this was special. 

“I’m under no illusion that 90 years of achievement is kind of a tough act to follow. And, yes, the challenge of my role is to keep this unique brand on the same trajectory while taking it somewhere new. If it was anywhere else, it would be seriously daunting. But as I come up to my four-year brickaversary, if I’ve learned one thing, we don’t do things alone here. Collaboration is at the core of play. We work because we play - imaginatively, with care and focus. 

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“I’m surrounded by super intelligent, super passionate people who make working here an amazing experience. We all feel a responsibility to do our best for the brand because that means we’re investing for the next generation. So we do our best for one another too.

“Part of that is being honest with one another but with respect and some emotional intelligence. When we need to give feedback within my team, we’re mindful of doing so in a positive way. It sounds obvious but it’s so important, particularly when we ask people to be brave. It’s about creating the right conditions for people to feel like they can be.

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“It helps when competing agendas emerge too. For example, I might want to do something which is really strong, rich marketing and a narrative story. But this might not fit with our colleagues who are tasked with driving our commercial business. They have a different job to do so they have a whole other perspective. If we both take a step back and remember our shared goal, this becomes our guide. A shared vision means we’re able to work together more effectively and we all know what needs to be done. 

“We work closely together and we are close. When we greet each other, we hug. No big deal right? But during one particular training session, people were coming in late and each time, we’d get up and do the hug thing, because that’s what we do. The guy who led that session comes back for a follow up and at the top of the agenda he’s written ‘Make time for hugs’. It sounds silly, I know. But it’s stuck in my head. ‘Make time for hugs’. And we do. For the brand, every day.”

Curious to find out where you can start building your dream career at the LEGO Group? Start your search below.

**Just imagine** building your dream career.
Now make it real. 

**Join the LEGO® team today**

Just imagine helping to shape one of the world’s most loved and trusted brands. For Lee Edwards, it was an unmissable opportunity to explore. But he’s also mindful of the responsibility that comes with building on 90 years of heritage. Fortunately, as our Lead for Global Brand Strategy and Stewardship, he’s not alone.

Just Imagine with Lee 💭

Just Imagine with Lee Edwards 💭

Whether they’re working on a rocket ship, pirate ship or parrot, LEGO® fans need expert help from our Customer Service Advisors on all sorts of building challenges. Located just a short distance from LEGOLAND® Windsor, our office in Slough is home to an amazing team of multi-lingual advisors who provide answers, ideas and advice – as well as outstanding customer service. 

Meet Amina, Lydia, Nelson, Edward and Kevin. They’re here to give us the lowdown on working at our office in Slough.


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For Amina, the best thing about working here is the opportunity to make customers really happy:

“Recently I was contacted by a customer who had adoptive grandchildren in India. He was going to visit them soon and wanted a replacement part for a train. I reassured him it would be with him on time for his trip. And, as a gesture of goodwill, I also sent him a small set to take with him for the grandchildren. He was over the moon, and was sure his grandchildren would be as well. 

“I was touched by his story. And it makes me so happy to know how much joy the gift will bring his grandchildren. Every time I think about it, it puts a smile on my face.”


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Customer Advisor Lydia had a lot of great things to say about the team culture and the training. 

“What’s not to love about being part of a team that regularly exceeds the expectations of our customers? I love the feeling I give and receive when I've been able to take a normal interaction from good to absolutely awesome. 

“I'm empowered to help customers and can offer things to make a customer’s journey a little bit more special. And, as a LEGO employee, your training and development is really invested in – so you can become the very best version of yourself.”


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We often think of the Consumer and Shopper Engagement (CSE) team as the ‘Love Department’, because they share the LEGO love with fans all around the world. Customer Service Advisor, Nelson, doesn’t just feel the love, he lives and breathes it.

“I’m a huge LEGO fan and totally in love with life. This allows me to always search for the best way to keep our fans happy. To have a fan help another fan with their LEGO set issues makes the whole experience unique.

“I got a Direct Message recently from a fan that was super sad. They were a second-generation fan, but their seven-year-old child wasn't into LEGO sets and bricks. They asked for our help to turn him into a master builder. After a bit more information, I realised the child was a huge Minions fan. So, I sent them a LEGO® Minions set and suggested that they also check out our family hub page. They were super happy and would try their best to make sure their child would continue the family LEGO building tradition.”


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Edward has a passion for pop culture and puts all his knowledge to work for the benefit of customers.  

“A dad called in. His son had lost his favourite Star Wars™ figure in school. So that meant dealing with a parent with the pressure of an upset child but without too many clues as to which figure was the cause. Luckily, I'm a bit of a LEGO® Star Wars™ fanatic, so I knew exactly who he meant, tracked it down and sent it free of charge. 

“Lots of our sets have pop culture elements that I’m into. That parents tend not to be, so I find I can help parents when things go a bit over their head. Helping them choose means the world to me because I know how much joy it will bring to both their lives. Nothing makes a parent happier than a happy, satisfied child. Being part of that feels great.”


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There are many skills that can make a great Customer Service Advisor. For some it’s curiosity. Kevin’s is special. He uses it to understand what every customer really needs. Together, they make one vital skill: empathy.

“Putting myself in my customer’s shoes is how I do my job well. If I know how they’re feeling, I know how I should be and what I need to do. Being able to make them laugh is really useful too. They leave feeling more positive and like a burden has been lifted. The key is to be listening and reading between the lines.

“Growing up, I never had a job in mind. But I knew I wanted to help people. Working here, we make a difference each day by making someone's day better. I also love the challenges and problem solving of the job. No two days are the same, so you never get bored and you always get to test yourself.”


If you’d like to combine your passion with a love of problem-solving, take a look at our current opportunities. We’d love to have you as part of the team! 

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Whether they’re working on a rocket ship, pirate ship or parrot, LEGO® fans need expert help from our Customer Service Advisors on all sorts of building challenges. Located just a short distance from LEGOLAND® Windsor, our office in Slough is home to an amazing team of multi-lingual advisors who provide answers, ideas and advice – as well as outstanding customer service. 

Can you fix a problem on a lunar base… from Slough?

Our Customer Service Advisors, Amalie & Andrea, are based in Berlin, but they use their LEGO® expertise to help and inspire builders from all over the world. They’re part of a growing team of advisors working in our newly opened, custom designed office in the heart of Germany’s capital. 

We spoke to them to find out what they love most about being part of this new team.

First things first, what key skills do you need to do your job?

Amalie 1

“Being super quick on the keyboard really helps. If you can be friendly and funny and get it right the first time too, so much the better. It really helps to build a strong rapport with your callers.” 

**Amalie**


Andreas 1

“As a long-time LEGO® collector, I can identify the parts code of sets or elements in just a few seconds. This means I can track down LEGO bricks with lightning speed and help customers and colleagues to find the information they need in a flash.”

**Andrea**


How about your proudest moments on the team, can you tell us about those?

Amalie 2

“It’s so difficult choosing one experience within customer service here. Every day people are happy and we help each other out – from the coffee machine to the lovely customers. You can always talk to people and it is just a huge team who loves helping each other every day - that for me is the best experience.”

**Amalie**


Andrea 2

“One day I had a case with a guy in Peru who couldn't make a LEGO® Technic™ set work. After sending us several photos and videos, we were able to figure out that there was a part assembled backwards that had snuck in between some of the pieces. After fixing it, the customer was so happy that he sent several pictures and videos showing how happy his child was.”

**Andrea**


We know there are more than just you two in Berlin. How does the rest of the team bring out the best in you?

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“Your team leader is always there, so if you have any questions they are ready to help you out. Not just team leaders, actually, all of our colleagues are keen to help. We learn from each other’s experiences and that makes me better. Everyone is happy and engaged, which makes every day feel light and easy.”

**Amalie**

“Our voice is always heard. We talk to our team leader and teammates all the time to share feedback and helpful tips for our work. I love being able to talk to people of different nationalities to share their passions and discover their curiosities.”

**Andrea**



As you can see, both Amalie and Andrea have their own special way of helping people and making them smile. If you’d like to join them, don’t just imagine, do it for real. Take a look at our current opportunities.

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Our Customer Service Advisors, Amalie & Andrea, are based in Berlin, but they use their LEGO® expertise to help and inspire builders from all over the world. They’re part of a growing team of advisors working in our newly opened, custom designed office in the heart of Germany’s capital. 

Could you help build a LEGO® Eiffel Tower… from Berlin?

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Here or there? Why choose when you can have the Best of Both?

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Most attractive workplace for engineers in Denmark

We are delighted to hear the news that for the second year running we’ve been voted Denmark’s most attractive workplace for Engineers by the readers of Ingenioren magazine. It’s particularly rewarding for us as our purpose is to develop and inspire the builders of tomorrow. Our 2,000+ engineering colleagues around the world find so many ways to do this. Maybe, one day, you could too. Perhaps we can inspire you to build your career here with us.

Most attractive workplace for engineers in Denmark 

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Just Imagine with Travis 💭

A curious mind is a hungry mind. Just imagine indulging yours in a business that thrives on sharing knowledge and challenging one another to create the best outcomes. This is just part of the reason our Strategy Director, Travis Peoples, finds his wide-ranging role in Sustainability so fulfilling.	 

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Just Imagine with Lauren 

Just imagine what you did every day could end up changing the world forever. This is how Lauren von Stackelberg (she/her) sees her role as our Chief Diversity & Inclusion Officer. Change does not happen quickly or easily when the task is so big. But Lauren is under no illusions about this and she doesn’t do it alone. Collaborating, listening and learning with a curious, open mind are as much part of her journey as they are of everyone who works here.


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The secret to an awesome virtual interview LEGO® style

Creating an awesome experience for candidates throughout their whole journey should be central to any organisation’s hiring goals - and we’re no different. We want our candidates to feel the LEGO® culture, but this can be tricky when things are virtual.

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Inspiring Women in Engineering

Science and Technology play an important part in helping us reach LEGO® builders across the globe - from Manufacturing, Production and Supply Chain to eCommerce and Consumer & Shopper Engagement (and there are many more!). Children are our role models, but we also know the positive impact role models can have on kids as they grow up.

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Why join us

Working at the LEGO Group is more than just fun: it’s exciting, inspiring, and filled with creativity. It’ll spark your imagination every day, and might just inspire you to explore career directions you’d never considered before. There’s a lot to discover, so start here.

Life Behind the Bricks