Returning a LEGO.com order

If you’re not completely satisfied with your order, you can return it to us FREE of charge within 35 days from the day you receive your parcel.

It’s very easy to make a return and most returns can be started through LEGO.com. Whether you placed your order while logged into your account, or as a guest, just visit this page, click ‘Return items’ and follow the instructions.

We’ll provide you with a prepaid label that you can use to return items to a DPD Pickup Shop.

For returns from Northern Ireland, email us or give us a call. We'll make a request for the courier to come and collect the package from your home.

Please make sure that any returns are in a sealed box and packaged securely.

We’ll start processing your refund within 1-2 days after we get the items back. It can take up to 14 days for the refund to reach your bank.

For Pick a Brick and gift cards orders, you can contact us to return your order. We don’t accept partial returns on Pick a Brick orders so you’ll need to return all the pieces at the same time.