Retail Specialist - Gift Card

Job Description

#LI-JT1

Come play a key role in accelerating the growth of the LEGO® Retail Gift Card program across LEGO® stores globally and LEGO.com!

Bring a strong consumer & stores expertise into play and join our Global E-Commerce Growth and Optimization team at the LEGO Group!

Location: London, UK or Billund, Denmark

Core Responsibilities

The Gift Card Specialist working within a small Gift Card team, will take care of driving the day-to-day performance of the Gift Card business - in LEGO® stores and in 3rd party retailers in all 32 markets.

Also, actively fuel growth of Gift Card by trading the channels based on understanding the shopper behaviors & commercial opportunities. Ensure stable operations and constantly seek to improve the setup to benefit shoppers and reduce internal complexities. This includes among other areas Gift Card forecasting, stock management and supply chain management in stores and 3rd party distribution.

Work with the Gift Card trading manager to identify campaign & promotion opportunities across stores. In collaboration with global & regional teams and lead all aspects of the implementation of campaigns in stores. Run weekly and monthly reporting & understand shopper data to turn insights into actions.

Solve problems in case of issues. Working with partners to find practical solutions to problems that might occur around issuing and redemption, stock availability, reporting and training. Handle queries and requests from Customer Service, Store Support, Gift Card platform service provider, suppliers, customers, and internal collaborators.

Collaborate with cross-functional teams across the business such as technology, store operations, site operations, marketing, legal, procurement etc.

• Build and develop relationship with LEGO® Store teams to help deliver focus on Gift Cards.
• Develop regular communication.
• Deep dive into performance variation and investigate technical and training issues that arise.

Play your part in our team succeeding

As a part of Retail organization, the Global Ecommerce team drives development of LEGO.com and digital shopper channels across regions and plays a central role in the LEGO Group commercial strategy. We have seen significant growth in the past years and the channel plays a meaningful role in our strategy to build stronger, direct relationships with our consumers and reach them with exiting new offers.

Sitting within this team, Gift Card business has grown significantly in recent years, and we have big plans to expand and grow further. This means actively developing profitable Gift Card sales performance in all channels, LEGO.com, LEGO Store and 3rd party distribution.

Do you have what it takes?

We are looking for a preferred candidate with a strong commercial experience, working with Store teams to drive sales and operational excellence. A solid track record in delivering results & solving problems, both bringing strategic plans into reality but also with the ability to solve urgent problems in practical and pragmatic ways.

To succeed in this role, the preferred candidate preferably has competence within the following:

• Expert knowledge of Excel, confident in data manipulation and experience in reporting.
• Supply chain & technology as foundational enablers for performance.
• Highly developed teamwork skills with an open mind and ability to work across different departments nurturing the Gift Card program.
• Working on digital and physical Gift Card products.

Well of course, advanced English both written and verbally is a must since we work with colleagues and partners globally.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.